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FAQ: Frequently asked questions...

  • How long has your company been in business?
    We have been in business for 21 years.

  • Where is the company located?
    We have two locations - Sylmar, California and Memphis, Tennessee.

  • How do you set up an account?
    Contact us and we will provide you with the information needed.

  • Where can I get a catalog and price sheet?
    You can request a catalog on-line or call us directly at 818-362-5554 (California)
    or 901-794-2988 (Memphis) to get both a catalog and price sheet.

  • Do you share customer information?
    No - We do not provide your confidential information with outsiders.

  • Is there a minimum order amount?
  • Minimum order is $75.00, we do charge freight if an order is less than $300.00.

  • Are there any handling charges?
    No - We do not charge handling.

  • Is there a suggested retail price that can be provided?
    Yes - For our full service customers We price all items with a barcoded price label that includes the following:
    Item number, name of the retailer, and retail price.

  • Do you sell single items or only inner packs/cases?
    We sell all items in single quantities for our full service customers, Our direct customers are required to buy packs.
  • What is your delivery time?
    We ship the order within 24 hours after it's received. Delivery time runs from one to three days.
  • Can a customer return products? customers can return items for a credit on account, only as long as they are actively buying products from us. All returns are for credit on account - NO CASH REFUNDS WILL BE GIVEN.  see terms and conditions for details .